Mental Health Innovations (MHI) is a digital mental health charity, which develops new ways to support people with their mental health. It is the charity behind Shout, the UK’s first 24/7 crisis text line.
Shout is powered by a team of trained volunteers, who provide support via an online platform, overseen by clinical supervisors. Shout uses the same proven model and technology as the US-based ‘Crisis Text Line’.
Shout launched publicly in May 2019 with an appeal for more people to train as Crisis Volunteers. The response was overwhelming, and the team onboarded hundreds of new volunteers, promoting Shout as a national service and supporting thousands of people in their darkest moments.
MHI is also focused on data analysis and adding value to the wider mental health sector. The anonymised data produced from Shout text conversations provides unprecedented insight into mental health issues and those affected.
MHI is currently using funding from the Stone Family Foundation to scale-up Shout, develop its income model, and build its data insights function to help with its outcome measurement.