Everflow is a community-funded enterprise providing preventative maintenance and emergency repair services to keep rural Ugandan water wells running.
Everflow was set-up by the International Lifeline Fund (ILF), in response to the huge sustainability challenge in water access in rural areas in Uganda, where at any one time, between 18-36% of boreholes are not functioning due to lack of maintenance. It launches and scales local enterprises that produce, distribute, and sell impactful products and services, and then shares learnings to replicate those that succeed.
For a flat subscription fee of $25 a month (~ $1.20 per user per year) the enterprise provides regular maintenance service visits from a vetted mechanic; a 24-hour response window for emergency repairs; a 1 to 2-year pump overhaul to replace key parts; and a toll-free Help Desk hotline to report breakdowns and functionality issues.
In addition to supporting the development of Everflow’s financial model, SFF provided funding to support a study in partnership with Stanford University, to assess the willingness and ability to pay for maintenance services, as well as costs and benefits to users, communities and local government. A further $12,500 was provided in May 2020 to support Everflow’s COVID-19 emergency response.